milkfrost's world

The brand new virtual world of Milkfrost - formally (milkfrost.multiply.com)

The reason why this blog is created is because Multiply.com is shutting down & all posts will be removed. Some posts here are back-dated from Aug 2004 - Aug 2012! I'm just doing a screen-shot & re-posting slowly cos it ain't easy to import every single photo. Therefore, only thumbnails are available for viewing, which also explains the white background & the little note at the end.

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Showing posts with label Unsatisfactory Service. Show all posts
Showing posts with label Unsatisfactory Service. Show all posts

Friday, 17 August 2018

K-Star | Trixie's Birthday

Trixie turns 35 and her sisters planned a surprise ktv session for her
Ida chose K-Star because every room comes with a themeThe room we were given was rather plain looking and it was quite squeezy for 10 paxSelection of songs can only be done on the screen mounted to the wall. Customers can connect to the in-house wifi & scan the system via wechat to control but only 1 phone can be connected. 
Sadly... ... the in-house wifi cannot be connected
Amy ordered Octopus Ball, Mini Spring Roll & Seaweed Chicken cos she was hungry and it was quite disappointing at the service. 
Awhile later, staff came in & inform that Mini Spring Roll is not available & we changed the order to Five Spice Roll. Staff came in 2nd time saying Five Spice Roll is not available, so we change to Fried Beancurd. Staff came in the 3rd time saying Popcorn Chicken is not available & the 4th time he came in, he says Seaweed Chicken is not available. 

Hello~~ if Seaweed Chicken is not available, why didn't you inform us the first time u came in?

So I told the staff to check what is not available before asking us to change our order. So he left & came back saying Mini Spring Roll, Five Spice Roll, Seaweed Chicken & Popcorn Chicken is not available. The rest of the items is available.

So for the 4th time, we change the order to Edamame & staff says it is available. Honestly, I am already very annoyed & irritated by this time cos I have already changed my order for the 4th time! So I told the staff, since he already says Edamame is available, so if it is not available, he has to go find it by hook or by crook. 

5 mins later, the 5th time, another staff came & says Edamame is not available. WTF?! 

Before I change my order, I already asked u to check what is not available before asking me to change my order. Your reply was only Mini Spring Roll, Five Spice Roll, Seaweed Chicken & Popcorn Chicken is not available & the rest is available. I even ask him to confirm if Edamame is available, he say yes! 

What kind of service is this huh? The reason they gave was .. "Business is too good today & item is out of stock. Kitchen did not inform us what item is out of stock" .. in the end, we have to give the staff cash so that they can go Don Don Donki to buy Edamame. The reason why we insisted on having Edamame was cos one of Trixie's friend was vegetarian.

Seriously, this is totally unacceptable. If item is not available, kitchen should inform waiting staffs on-time in order to avoid such incidents. Such incidents not only causes customers to be annoyed, it also causes waiting staffs to be screamed at.
Ida also ordered flower & balloon from Petite Fleur to be delivered to K-Star. Her request was "No Purple" & it turned out that the ribbon & box color is purple! Amy bought Ice Cream cake from Swensens & duhz... it doesn't comes with knife & we had to borrow knife from the kitchenMe & Trixie's friends waiting to launch her surprise while Amy went out to meet her cos she thought only Amy is meeting her for ktv sessionTada~! Happy Birthday, TrixieHaha.. no, I didn't forget your birthday. I didn't wish u online cos I was in the surprise team & I wanted to wish you personallyAnd as if the wifi unable to connect, many food items not available is not annoying enough, our room system was locked out after 3 hours. 
When we went to check, staff told us that the room system was locked as our time is up. What? We booked the room for 4 hours (8.30 pm - 12.30 am) & when the staff came in to ask, we also confirmed that we booked the room for 4 hours. Staff even told us that the wine we ordered entitles us for 3 hours room usage & will charge us for additional hour. 

Yet our room was locked after 3 hrs, at 11.30 pm! 

Ok, so we paid for 1 more hour (till 12.30 am) since we have exceeded the 3 hours. Staff came & informed that they will gave us another 30 mins (till 1 am) complimentary usage due to their blunder.

But... ... our room was again locked 12.30 am! 

When we asked the staff, they says it was locked as we only paid for usage till 12.30 am, so the system automatically locks out at 12.30 am. So, what happen to the complimentary usage for 30 mins? 

It was annoying cos every time they lock out the system, all the songs we have chosen was erased & we have to re-search for the songs that we wanted to sing.

This is by far the worst ktv experience all of us encounter!
Nevertheless, we have enjoyed the night for the companyOnce again... ... Happy Birthday, Trixie


K-Star Karaoke
181 Orchard Road, 
 #05-01, Orchard Central, 
Singapore 238896
Tel: 65 6634 2801/ 65 9438 8463

Petite Fleur
Stamping Ground Coffee
 87 Upper East Coast Road,
Singapore 455223
Tel: 65 9270 8473

Sunday, 10 March 2013

Hard Rock Cafe @ RWS

Supposed to go SEA Aquarium with Evelyn but her insurance has got some issue and she reach Vivo close to 5 pm after meeting with her new financial planner, so we ended up doing only dinner as the Aquarium is close at 7 pm.

Went Chili's initially, but no one attended to us after we were seated for 20 mins and even after I put up my hand, requesting for assistant! One guy in shirt (the manager I supposed) was watching TV for quite sometime, eventually walked past our table, look at me & walked away while my hand is still up & requesting for assistant! This prompts us to walk out of the restaurant! This is the first time Chili's fail me in service!


Was deciding between Hard Rock Cafe & Cocoa, and Evelyn decided on Hard Rock Cafe cos she has yet to try the one in Singapore. Service was way better in Hard Rock Cafe as compared to Chili's. From the moment we stepped into the restaurant till in-between meal, the cheerful & friendly servers were prompt in assisting your every request! 





Potato Skin as starter. I quite like this even though there is cheese. Evelyn wanted to suggest ordering this but she guessed that I might suggest ordering, so she wanted to see if she's right about my taste! She know me quite well! 

Evelyn had The Texan - Chipotle and Hickory Bar B Que Sauce, cheddar cheese, crispy jalapenos and crispy onions with  pulled pork.

While I had Hickory Smoked Bar-B-Que Ribs - A full rack of West Tennessee-style ribs rubbed then basted with authentic Hickory BBQ sauce with ranch beans & fresh coleslaw
There was a birthday celebration in the house & the servers got all the birthday girls to stand on the chair & gets requests for everyone in the house to sing them birthday song! Not sure if the ice-cream is compulsory, but I reckon it is cos all the birthday girls were holding a glass each! 

The overall dining experience at Hard Rock Cafe was pretty pleasant!



Hard Rock Cafe Sentosa Singapore
26 Sentosa Gateway
#01-209 to 214 The Forum
Singapore  098138
View Map

Restaurant Hours:
Mon - Sun 11:00AM - 1:00AM
Last food order: 10:30 PM
Merchandise Hours:
Mon - Sun 11:00AM - 1:00AM

Or LIKE them on Facebook: Hard Rock





Monday, 4 March 2013

Bliss House @ The Central

Bliss House - A newly opened Themed Restaurant at The Central. 

My friends and I were there on Sunday noon for birthday celebrations. The birthday girl choose this restaurant as it looks quite nice & it's similar concept to Full House Themed Restaurant. However, we were greatly disappointed by the service rendered. 

Service was extremely slow when the restaurant is only about 10% occupied; to be exact, apart from us which is in a group of 11 adults & 5 kids, there's only a table of 4 & another table of 2 in the entire restaurant. 

It took them close to 25mins to serve us ice water. I personally feel that if it takes more than 10 mins to serve a round of ice water, it automatically fails your service standard. It fails even more terribly when the restaurant is only 10% occupied! 

Anyway, let's move in & take a look at the restaurant.




Once you stepped in, you'll be greeted by a pumpkin carriage that is clustered with too many 'leaves' which you might not even figure out that there's actually a carriage on display. Taking picture in the carriage seriously looks like you're lost in jungle


Dining area looks quite presentable thou



Into the 'house', there's a private room with 12 seating capacity


The pretty 'living room'

Somehow, we don't quite understand why is there a bridal corner







Theresa & myself snap a few pictures before the rest arrives



When we were seated & presented the menu, we were quite shock! The menus are printed black & white on A4 plain paper, and the menus were all crumpled & with food stains. One of the menu is even torn already! The fonts on the menu is pretty nice but too difficult to read also.

I ordered Passion Fruit w/ginger salt Martini (Alcoholic $16) while Hazel ordered one w/o alcohol. It took them close to 30 mins to get the drinks served, & the server even mixed up the alcohol & non-alcohol drink!  

Finally soup & appetizer were served after quite a long wait. Wendy ordered the Wild Mushroom Soup ($8). Soup was rather bland & She mentioned that the bread that comes with it was pretty hard

Baked Mushrooms ($10) - 6 tiny button mushrooms 


Baked Portobello Mushroom ($16) - price you see is only for 1pc


Calamari ($14) - This is only portion for 2 pax to share!


Scallop w/prawn & caviar ($24) - This is probably the only appetizer I feel it's worth the price tag.


Closer look; scallops are fat & juicy, prawn are fresh

We ordered 2 sets of Carbonara ($22) for the 3 kids to share & when Fiona asked if they can serve this first as the kids are hungry, the server told us that if we wanted this to be served first, the rest of the mains will have to wait quite long! 

**UPDATED (06 Mar 13)
I just got to know that the server told Fiona the Carbonara has to wait cos we ordered a lot of items. Excuse me, are you trying to tell me we can't request for selected dish to be served first? Or are you trying to tell us that there's only 1 chef in the kitchen cooking? The restaurant is only 10% full & yet the server is telling us that there's a lot of items, so the dishes have to wait. So what if the restaurant is 100% full? Does that mean we have to wait an hour for the food to be served? 

While we're told that we have to quite long for the main dish to be served, we decided to have the birthday cake first cos the wait is pretty long! I bought Hazelnut Crunch from Swissbake (300g @ $18.90). Quite nice.





The birthday girls, Cheryl & Theresa

Hazel & Fiona ordered Kurobuta Pork ($32). While Hazel says it's nice, Fiona says it doesn't really taste & feels like Kurobuta Pork


Sam had Red Snapper ($32) & comments that it's quite nice but the fish is quite small

I had Boneless Short Ribs ($34) which I feel it's more like beef stew. Beef was quite tender thou.


Janice had Capellini Prawns ($24) & she says it's quite nice


Theresa, Wendy & Cheryl ordered Seafood Spaghetti ($26). While Wendy & Cheryl says it's quite nice, I feel that the mussel has a little fishy smell when Theresa offered me a piece.




After dinner, we settle on a group picture before we go our own ways. I hope both the birthday girls enjoyed the celebration. 

Oh ya... ...we were taken aback when the bill was presented! OH MY GOSH ... Total damage of $628.50, which is like $57/pax! It was definitely over-priced & with the unsatisfactory service, I suggest you avoid this restaurant if you don't want to burn a hole in your pocket! 

Blisshouse @ The Central
6 Eu Tong Seng Street
#03-21A The Central
Singapore 059817
Tel: 6225 5532
Mon - Sun: 12:00 pm - 10:30 pm


**UPDATED 03 Mar 2013

**Picture grabbed from Bliss House's Facebook page!

Hmpf! Just got to know through Bliss House's Facebook page that they're having this 1-for-1 Cocktail promotion for Ladies on Friday - Sunday, 12pm - 11pm. (Valid till 32 Mar 13).

We were there last Sunday, 03 Mar 13 at 1pm. However, none of the staff inform us of this promotion! 


**UPDATED 27 Mar 13

Blisshouse Singapore decided to DELETE our negative feedback on their Facebook Page! So, they're only allowing postive feedbacks on their Facebook page?! hmpf... ... interesting... ...